Privacy Policy
Short Bark & Sides respects your privacy and is committed to being clear about how we use personal information. This policy explains what we collect, why we use it, who we share it with, how long we keep it and the rights you have.
Last updated: 14 September 2026
Who is responsible for your information?
For the purposes of UK data protection law, the controller is the business trading as Short Bark & Sides Dog Grooming. The registered legal name is to be confirmed before this page is published.
You can contact us about privacy or your personal information at:
Squires Garden Centre, Badshot Lea Road, Badshot Lea, Farnham, GU9 9JX
shortbarkandsides24@yahoo.co.uk
07778 600729
What personal information we collect
When you use our enquiry form, telephone us or email us, we may collect your name, email address, telephone number, the details you include in your enquiry, and the appointment or service information needed to arrange grooming.
Where it is relevant to the service you ask us to provide, we may also collect information about your dog, such as their name, breed, size, grooming requirements and anything you choose to tell us about their health, behaviour or temperament. Information about an animal is not normally personal data in itself, but it may form part of a record that identifies you as the owner or customer.
This website does not have customer accounts, online payments, file uploads or online review submission, and we do not intentionally collect children's information.
How we collect personal information
We receive personal information directly from you when you complete our enquiry form, telephone us, email us, or speak to us in the salon. We also receive information through the service providers we use to operate the website and our email.
Why we use personal information and our lawful bases
Enquiries and pre-contract steps. We use the information you provide to respond to enquiries, discuss suitable appointments and take steps you ask us to take before entering into a contract. The lawful basis is that the processing is necessary to take steps at your request before entering into a contract.
Providing services and managing appointments. We use customer and appointment information to provide the agreed grooming, manage appointments and communicate with you about them. The lawful basis is performance of a contract.
Payments and financial records. We use relevant information to record payments taken in the salon and to maintain accounting and tax records. Depending on the activity, the lawful basis is performance of a contract or compliance with a legal obligation.
Customer service and business administration. We may use records to answer questions, deal with complaints, keep appropriate records and improve the way we work, on the basis of our legitimate interests in running the salon properly.
Legal and safety requirements. We may use information where necessary to comply with a legal obligation, to establish or defend legal claims, or to protect the rights and safety of people and animals, where permitted by law.
We do not currently send email or SMS marketing from this website. If that changes, we will only send electronic marketing where we have the appropriate consent or another lawful permission, and this policy will be updated first.
Who we share information with
We use trusted suppliers to help operate the website and the business. These currently include our website hosting and website form/database provider, our email provider, and our accountant or professional advisers where relevant. We do not use a third-party online booking system or an online payment provider on this website.
We may also disclose information where required by law, to regulators or public authorities where legally required, or in connection with the establishment, exercise or defence of legal claims.
International transfers
Some of our suppliers may process personal information outside the UK. Where this happens, we rely on the safeguards or other lawful transfer mechanisms required by UK data protection law. The specific suppliers and safeguards are being confirmed as part of pre-launch checks.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, and to meet legal, accounting, tax, insurance or dispute resolution requirements.
Specific retention periods for enquiries that do not become customers, customer and grooming records, and financial records are to be confirmed with the salon before this page is published.
How we protect information
We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. The website is served over a secure connection and access to enquiry records is restricted. No internet-based system can be guaranteed to be completely secure.
Your data protection rights
Depending on the circumstances, UK data protection law may give you the right to ask us for access to your personal information, to correct inaccurate information, to erase information, to restrict processing, to receive certain information in a portable format, or to object to particular processing. Where processing is based on consent, you can withdraw that consent at any time without affecting processing that was lawful beforehand.
Not every right applies in every situation. To exercise a right, contact us using the details above. We may need to confirm your identity before acting on a request.
Complaints
Please contact us first if you have concerns about how we use your personal information, so that we can try to put things right. You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator. Current contact and complaint information is available at ico.org.uk.
Cookies and similar technologies
Our Cookie Policy explains what this website stores on or reads from your device, why, and the choices available to you.
Links to other websites
Our website may link to websites operated by other organisations. We are not responsible for their privacy practices, and you should read their privacy information when you visit them.
Changes to this policy
We may update this policy when our website, suppliers, services or use of personal information changes, or where legal requirements change. The latest version will be published on this page with its updated date.